Privacy Policy

Aquainwent LLP is engaged in commercial water treatment, filtration, RO, UV, softening and related water-quality solutions for Indian businesses.

Aquainwent is also associated with Everpure by Pentair commercial water filtration solutions in India and supports customers, dealers, consultants and business partners through product supply, site assessment, installation coordination, service support and technical guidance.

For the purposes of applicable data protection law, Aquainwent LLP acts as the Data Fiduciary in respect of the personal data collected and processed through this website and related business interactions.

This Privacy Policy applies to personal data collected through:

• Our website
• Contact forms
• Site assessment forms
• Dealer application forms
• Product enquiry forms
• Blog/resource subscription forms
• WhatsApp, phone, SMS, email and other communication channels
• Online advertising and campaign tracking
• Customer, dealer, consultant and service interactions

This Privacy Policy does not apply to third-party websites, platforms or services that are not owned or controlled by Aquainwent.

We may collect the following types of personal data depending on how you interact with us.

We collect only such personal data as is reasonably necessary for the purpose for which it is collected.

We may collect personal data in the following ways:

• When you fill out a form on our website
• When you request a site assessment
• When you ask for product information, quotation or service support
• When you apply to become a dealer or business partner
• When you subscribe to blog, resource or marketing updates
• When you contact us by phone, WhatsApp, SMS, email or other channels
• When you interact with our website, ads, landing pages or digital campaigns
• Through cookies, analytics tools, advertising pixels and similar technologies
• From authorised service providers, advertising partners or business partners where permitted by law

We use your personal data for the following purposes:

• To respond to your enquiries
• To provide site assessment support
• To recommend suitable water filtration, RO, UV, softening or related solutions
• To prepare quotations, proposals and product recommendations
• To process orders, installations, AMC and service requests
• To evaluate dealer, distributor or channel partner applications
• To coordinate with regional sales, service, installation or logistics teams
• To communicate with you regarding your enquiry, order, service or account
• To send product updates, educational content or marketing communication where you have consented
• To operate, maintain, secure and improve our website
• To measure the performance of Google Ads, Meta Ads, LinkedIn Ads or other campaigns
• To analyse website traffic, lead sources and user behaviour
• To comply with legal, tax, accounting, regulatory and contractual obligations
• To prevent fraud, misuse, unauthorised access or unlawful activity
• To protect the rights, property and legitimate business interests of Aquainwent

We process your personal data where:

• You have given consent
• You voluntarily provide your personal data for a specific purpose
• Processing is necessary to respond to your enquiry or provide requested products or services
• Processing is required for business, legal, tax, regulatory or compliance purposes
• Processing is otherwise permitted under applicable law

By submitting your personal data through our website or communication channels, you consent to Aquainwent collecting and processing your personal data for the purposes explained in this Privacy Policy.

You may withdraw your consent at any time by contacting us at the details mentioned in this Privacy Policy. However, withdrawal of consent may affect our ability to respond to your enquiry, provide services, process orders, manage dealer applications or fulfil ongoing business requirements.

Where marketing communication is involved, we will provide a reasonable way for you to opt out.

Our website may use cookies, pixels and similar technologies to:

• Enable website functionality
• Improve website performance
• Understand how users interact with our website
• Analyse traffic and user behaviour
• Measure advertising and campaign performance
• Support remarketing or retargeting campaigns
• Improve the relevance of our content and communication

These technologies may include tools such as Google Analytics, Google Ads tags, Meta Pixel, LinkedIn Insight Tag and other similar analytics or advertising tools, where implemented.

Cookies and tracking tools may collect information such as IP address, browser type, device type, pages visited, time spent, referring URLs, advertising click IDs and campaign source information.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or your browsing experience.

Where required, Aquainwent may provide a cookie banner or cookie preference option on the website.

Where you have consented, we may send you relevant updates, product information, offers, educational content, blog/resource updates, service reminders or business communication through email, phone, SMS, WhatsApp or other channels.

You may opt out of marketing communication at any time by:

• Using the unsubscribe option where available
• Replying with an opt-out request
• Contacting us at info@aquainwent.com
• Contacting our Grievance Officer

Please note that even if you opt out of marketing communication, we may still contact you regarding active enquiries, quotations, orders, service requests, dealer applications, legal obligations or essential business communication.

We do not sell your personal data.

We may share your personal data with the following parties where necessary and lawful:

• Internal Aquainwent teams involved in sales, marketing, service, installation, logistics, accounts or management
• Authorised dealers, distributors, service partners or installation partners
• Manufacturers, principals or product partners such as Pentair, where required for supply, warranty, service, technical support or business fulfilment
• Website hosting, CRM, email, WhatsApp, analytics, advertising, payment, logistics or technology service providers
• Digital marketing agencies, campaign management partners and analytics partners
• Professional advisers such as auditors, accountants, lawyers or consultants
• Government authorities, regulators, law enforcement agencies or courts where required by law
• Successor entities in the event of merger, restructuring, acquisition, business transfer or similar corporate transaction

We share personal data only to the extent necessary for the relevant purpose and subject to appropriate confidentiality, security and contractual obligations wherever applicable.

We may engage third-party vendors, service providers, agencies, consultants, technology platforms, CRM providers, hosting providers, analytics providers, communication partners, logistics partners and installation/service partners to process personal data on our behalf.

Where such parties process personal data on our behalf, we require them to:

• Use the data only for authorised purposes
• Maintain reasonable security safeguards
• Keep the data confidential
• Avoid unauthorised use or disclosure
• Comply with applicable legal and contractual obligations

Aquainwent remains responsible for taking reasonable steps to protect personal data processed on its behalf.

Some of our service providers, analytics tools, advertising platforms, communication platforms, CRM systems, cloud services or technology partners may process or store personal data outside India.

Where such processing or transfer occurs, we will comply with applicable Indian law and any restrictions, requirements or conditions notified by the Central Government from time to time.

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required for business, legal, tax, accounting, warranty, service, reporting, compliance or dispute-resolution purposes.

Indicative retention practices may include:

When personal data is no longer required, we will take reasonable steps to delete, anonymise, archive or securely dispose of it.

We implement reasonable technical and organisational security measures to protect personal data against unauthorised access, disclosure, misuse, alteration, loss or destruction.

These measures may include access controls, secure systems, internal restrictions, vendor controls, data backup practices, secure communication practices and other reasonable safeguards.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

In the event of a personal data breach, we will take reasonable steps to contain, assess and address the incident.

Where required under applicable law, we will notify affected Data Principals and the Data Protection Board of India in the manner and timelines prescribed by law.

Subject to applicable law, you may have the following rights in relation to your personal data:

• Right to access information about your personal data
• Right to obtain a summary of how your personal data is processed
• Right to request correction of inaccurate personal data
• Right to request completion or updating of incomplete or outdated personal data
• Right to request erasure of personal data where it is no longer required
• Right to withdraw consent
• Right to nominate another individual to exercise your rights in the event of death or incapacity
• Right to raise a grievance regarding processing of your personal data

To exercise these rights, please contact us using the details provided in this Privacy Policy.

We may need to verify your identity before processing your request. We may also decline or limit a request where permitted or required under applicable law.

For any privacy-related questions, requests, complaints or grievances, you may contact our Grievance Officer: Company: Aquainwent LLP Email: info@aquainwent.com Phone:+91 9920010035
Address: 13th Floor, Hindustan Compound, C Block, 247 Park, LBS Marg, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra 400079.

We will acknowledge and address grievances within the timeline prescribed under applicable law.

If your grievance is not resolved through our grievance redressal mechanism, you may have the right to approach the Data Protection Board of India in accordance with applicable law.

Our website, products and services are intended for businesses and adult users.

We do not knowingly collect personal data from children. We do not knowingly conduct targeted advertising towards children.

If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites, platforms or resources, including product partner websites, manufacturer websites, payment platforms, social media platforms or other external resources.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites or platforms you visit.

We may update this Privacy Policy from time to time to reflect changes in law, technology, business practices, website features, marketing activities or operational requirements.

The updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

For questions regarding this Privacy Policy or our data practices, please contact:

Aquainwent LLP 13th Floor, Hindustan Compound, C Block, 247 Park, LBS Marg, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra 400079 Phone:+91 9920010035 Email: info@aquainwent.com Website: [www.aquainwent.com](http://www.aquainwent.com)

The following consent text may be used near enquiry, site assessment, contact, dealer application and subscription forms:

Enquiry / Site Assessment / Dealer Form Consent

I consent to Aquainwent LLP collecting and processing my personal data to respond to my enquiry, provide product or service recommendations, arrange site assessment, process dealer applications, and contact me by phone, email, SMS or WhatsApp. I have read and understood the Privacy Policy.

Marketing Consent

I agree to receive product updates, offers, educational content and marketing communication from Aquainwent. I understand that I can opt out at any time.